1️⃣ 💳 How Do I Top Up My Wallet or Pay for Ad Spend?
1️⃣ 💳 How Do I Top Up My Wallet or Pay for Ad Spend?
You can top up directly via the LOTT dashboard. We support payments via bank transfer, card, and USDT (crypto).
Top-ups are processed multiple times per day, with instant top-ups available for some ad accounts.
Need help?
2️⃣ 🔁 Can I Move Balance Between Ad Accounts?
2️⃣ 🔁 Can I Move Balance Between Ad Accounts?
Yes! You can request to move funds between ad accounts, as long as both accounts are active and belong to your wallet.
Transfers are typically completed within a few hours.
Important to know:
You can’t move funds from a blocked account
Only request transfers between accounts you're actively using
To request a transfer, you can:
Submit a Support Ticket via the chat widget, or
Reach out in your Telegram or WhatsApp group
3️⃣ 🧾 How Do I Request a New Ad Account?
3️⃣ 🧾 How Do I Request a New Ad Account?
You can request a new ad account directly through your LOTT dashboard using the “Request New Ad Account” form.
Once submitted, our team will review and assign your account. You’ll receive a notification in your dashboard once it’s live.
4️⃣ 💰 Why Is My Ad Account Not Spending?
4️⃣ 💰 Why Is My Ad Account Not Spending?
If your ads aren’t spending, it’s usually related to account setup or Meta-related limitations.
We recommend trying to pause and restart your campaigns or duplicate your ad sets to reset delivery.
Still not working? Our support team can help troubleshoot and escalate if needed.
5️⃣ 🚫 Why Was My Ad Account Disabled?
5️⃣ 🚫 Why Was My Ad Account Disabled?
This usually happens due to:
Policy violations
Suspicious activity (e.g. unusual IPs, page history)
High risk score on the BM or ad profile
We can request a review or reassign funds to a new account if needed.
Always follow Meta’s ad policies and warm up accounts properly.