📉 Ad Account Missing in Facebook Business Manager
Make sure you're logged in with admin/full access (not an employee role).
Check you're using the correct Business Manager (the one linked to your request).
Still missing? Contact support to check access.
➕ Adding Ad Accounts to Business Manager
No action needed — LOTT automatically links your new ad account to the Business Manager you provided during the request.
🔍 Finding Your LOTT Ad Account Name
LOTT works with ad account names, not IDs.
Check your LOTT dashboard to find the correct name linked to your account.
🔧 "No Payment Access for Your Role" Error
Try logging in with a different Facebook profile (with admin rights).
If the issue persists, contact support.
🚧 Campaign Delivery Errors
If a campaign shows a "delivery error" and is disabled:
Check if your ad complies with Meta’s policies.
Try duplicating the campaign and relaunching it.
⏳ Proxies About to Expire
Received a proxy expiration warning?
Renew your proxies following the instructions provided in your proxy management tool.
💬 If you’re stuck at any step, don’t hesitate to reach out to LOTT Support via live chat.