📌 How to Unblock Your Ad Account
Step 1: Create a Support Ticket
Use the chat widget (bottom-right) and select “Unblock Ad Account” to start the process.
Step 2: We Handle the Review
Our team submits the unblock request within 1 business day
We’ll analyze the issue and advise on how to prevent it in the future
If the unblock fails, we can transfer your remaining balance to an active ad account within 48 hours
❓ Why Was My Account Blocked?
Common reasons include:
Policy Violations: Ads or landing pages not aligned with Meta’s Ad Policies
Unusual Activity: Suspicious behavior or irregular patterns flagged by Meta
💸 What If I Top Up a Blocked Account?
System Protection: Most top-ups to blocked accounts are automatically rejected
If processed by mistake: We will manually transfer the funds to one of your active accounts
🛡️ How to Prevent Account Blocks
Follow Meta's Ad Policies:
No misleading claims, personal attribute targeting, or non-compliant landing pages
Keep your Risk Score low by:
Gradually scaling ads
Resolving negative feedback quickly
Using a consistent login/IP
Submitting disputes for rejected ads
Avoid duplicate products across multiple pages
🔄 After Unblocking
Your ad sets will remain intact
Restart campaigns gradually to maintain trust and avoid retriggers
Always double-check policy compliance before resuming
⚠️ If Your Account Is Blocked Again
If blocks happen repeatedly, we recommend:
Starting fresh with a new profile, Business Manager, and ad account
Consider using a new domain
Reach out to support if you need help rebuilding your setup.