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🧭 Getting Started with LOTT

Click on each of the topics below to get familiar with LOTT.

🔍 Explore the LOTT Dashboard

Step 1: Explore the LOTT dashboard

  • Watch the dashboard explanation video

  • Use the built-in dashboard tour

✅ What You Can Do in the Dashboard:

  • Request ad accounts

  • Top up your wallet

  • View invoices & transactions

  • Contact support

📝 Requesting Your First Ad Account

How to Request an Ad Account:

  1. Log in to your LOTT dashboard.

  2. Click the “Request Ad Account” button.

  3. Select the desired platform: Meta (Facebook), Google, or TikTok.

  4. Complete the required information.

  5. Click “Submit” to send your request.

⚡ Ad accounts are usually delivered within 24 hours, including weekends.

ℹ️ Time Zone Tip:

If you're asked to choose a time zone, pick one that aligns with your target region.

Time zones can't be changed later.

Need assistance? Watch our video tutorial on requesting an ad account in your dashboard.

Choosing the Right Ad Account Type:

When submitting your request, you can choose between:

Whitehat Ad Accounts → Used for advertising products and services that fully comply with Meta's advertising policies.

Recommended for compliant campaigns with low policy risk.

Greyhat / Blackhat Ad Accounts → Used for advertising products that do not comply with Meta's advertising policies.

These accounts are intended for experienced advertisers running higher-risk or restricted offers.

💳 Top-Ups, Wallet & Billing

💼 Adding Funds to Your LOTT Wallet

To add balance to your LOTT Wallet:

  1. Navigate to Wallet: Access the Wallet page in your LOTT dashboard.
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  2. Enter Amount: Specify the amount you wish to add.
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  3. Click "+ Add Balance": Confirm your entry.
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  4. Make a Bank Transfer: Use the provided reference number in one of the following formats:
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    • Dash-separated: e.g., 04578-000185
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    • Short format: e.g., 000185​
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Processing Time:

  • Funds are typically added instantly upon receipt.
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  • Ensure the correct reference number is used to avoid delays.
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  • Without a reference number, processing may take up to 1 business day.

Watch the video tutorial on how to add balance to your LOTT Wallet and to request a top-up.

🔁 Requesting a Top-Up for Your Ad Account

Once your wallet is funded:

  1. Go to Ad Accounts

  2. Click "Request Top-Up"

  3. Enter the desired amount

  4. Submit your request

⚡ Processing Time

LOTT offers both instant top-ups and frequent top-up rounds throughout the day.

  • 🚀 Instant Top-Ups: Some ad accounts support automated top-ups that process immediately
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  • 🔄 Scheduled Rounds: Other accounts are processed in multiple rounds daily, including evenings and weekends

If your request is urgent, feel free to contact support for priority handling.

📊 Checking Your Top-Up Status

  • For automatic top-ups, a confirmation will appear in your dashboard
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  • For manual top-ups, check Wallet > Top-Ups

💰 Viewing Remaining Ad Account Balance

To check your live ad account balance:

  1. Log in to Meta Business Manager
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  2. Select your ad account
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  3. Go to Billing → View Details

Watch the video tutorial on how to check your ad spend balance

🧾 Accessing Invoices

  1. Go to the Invoices tab in your LOTT dashboard
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  2. Sort by date or amount
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  3. Click to open your invoice and find the Invoice ID
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  4. Use this ID as your payment reference when making a transfer
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Example formats:

  • Short: 010950
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  • Full: 04123-010950 (Client ID + Invoice ID)
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⚠️ Troubleshooting Reference Numbers

  • Incorrect reference used? → Send support a screenshot of your payment
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  • Bank app limits characters? → Use the short format

💱 Currency Conversion

  • If your transfer is in a different currency (e.g. EUR to USD), you can convert in the Wallet
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  • A 0.5% conversion fee applies

💬 How to Contact Support

🕐 Support Availability

Our support team is available 24/7, including weekends and holidays.

For instant help, our AI assistant Lotty is also available 24/7 to assist with common questions.

🟢 Lotty understands all languages, but responds in English only.

📌 Support Topics We Cover

Our team handles all areas of the platform, including:

  • Dashboard setup & onboarding
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  • Ad account requests
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  • Top-ups & wallet issues
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  • Ad performance & troubleshooting
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  • Billing, invoices & platform usage
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Your request will automatically be routed to the right specialist based on the topic — no need to choose who to talk to.

🛠️ How to Contact Us

  1. Click the chat icon in the bottom-right of your dashboard
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  2. Select "Ask a Question" to begin with Lotty, our AI assistant
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  3. If Lotty can’t help, click "Talk to a person 👤"
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  4. A support conversation will be created — our team typically responds within 20 minutes
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📺 Need help? Watch our Requesting Support – Video Tutorial (2.5 min)

Requesting Support video

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