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💰 Requesting a Refund for Inactive or Blocked Accounts

Need a refund? Here’s how it works.

📩 How to Request a Refund

  • Contact LOTT support via live chat or support ticket.
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  • Provide your Wallet name and details about the account you want refunded.
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⏳ Refund Eligibility & Processing

  • Refunds can be requested if:
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    • Your ad account was blocked
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    • You decide not to use an active account
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  • Refunds are processed within a few business days, depending on your payment method.
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  • Refunds are always issued to the original payment method.
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🛡️ Understanding Account Ownership

  • Ad accounts provided by LOTT are rented, not owned outright.
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  • Some accounts are partner-owned (may involve external conditions).
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  • LOTT-owned accounts stay under full control — ensuring better account stability.
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💬 Not sure if you qualify for a refund? Contact our support team — we're happy to review it with you.

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